10 users
Free plan
Small Business Plan
14 days
Free trial
Full feature access
Omnichannel
Email • Portal • Chat
Route and auto-assign
Capture and route
Convert emails, portal forms, and chat messages into tickets and route them automatically
Email‑to‑ticket, self‑service portal, and chat capture with request types
Auto‑assignment by skills, department, location, or round‑robin with load balancing
Priorities and SLA policies with business hours and holiday calendars
Resolve faster
Use automations, macros, and collaboration to accelerate first response and resolution
Macros, canned replies, and bulk updates for repetitive fixes
Internal notes, @mentions, watchers, and merge/link related tickets
Link tickets to devices/assets and view history for quicker diagnosis
Self‑service and deflection
Deflect common issues with a knowledge base and guided request forms
Surface relevant KB articles in the portal and request form suggestions
Service catalog with guided, conditional fields to collect the right info
Deflection and search analytics to measure reduced ticket volume
Collaborate and escalate
Standardize approvals and escalation paths with complete audit trails
Escalation policies and auto‑escalate on SLA breach or priority changes
Multi‑step approvals for access, procurement, and changes with audit logs
Cross‑team handoffs with assignment history and context preserved
Why teams choose our help desk
Faster resolutions, fewer tickets, and better employee experience from one hub
Faster resolution
Automations, macros, and SLAs reduce time to first response and closure.
Predictable and compliant
SLA policies, approvals, and audit logs keep support consistent and auditable.
Employee‑first
Self‑service portal and clear status updates improve satisfaction and CSAT.
Frequently asked questions
Answers about channels, SLAs, automations, approvals, knowledge base, assets, and analytics